All purchases are final. We only offer a refund when the course was never accessed, or any issues raised by technology. We are a community driven initiative and want to earn your trust, and work with you to keep this valuable service available to future test takers. In the event, of any online course cancellation due to circumstances beyond our control, we will do our best to offer rescheduled dates or substitutes for those classes. TPP is not under any obligation to provide the online course offering until the user pays in full the fee for the course.
If you think that there is a good argument that warrant a "Refund" , please, write to The Program Practice. 244 Fifth Avenue. Suite # E247. New York, New York 10001. Please include a typed letter of no more than two (2) pages with your name, address, contact #, name of the course, Account number, and communicate why the refund is necessary.
In 72 hours, we will mail a response with a final written answer.